Return and Refund policy

Customer Service Contact Info:

Phone: (514) 845-9448
Hours of Operation (EST)
Monday - Sunday: 11:00am - 7:00pm

Satisfaction Guarantee.

We want you to be happy! You can return/exchange tea or merchandise within 60 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost. Please note that Sale and Clearance items are a final sale.
Merchandise returns can be sent via mail or returned to a our store. Please take your packing slip with you for returns in a MingTaoXuan Tea House store.

Orders should be returned to:

Ming Tao Xuan Tea House

ATTN: Returns Dept.
451, Rue Saint Sulpice,
Montreal Quebec H2Y 2V8
(514) 845-9448


Below is PayPal Purchase Protection.

We're here to help you shop with confidence when you shop and pay at our online store.
PayPal has created PayPal Purchase Protection. See eligibility.

You're Protected if:

  • 1. Your order never arrives
    All you have to do is log in to your account and open a dispute to get the refund process started.
  • 2. Your order arrives, but it's significantly different than it was described
    There are a variety of scenarios that meet this condition, for instance:
    •You received a completely different item.
    Example: You purchased a teapot, but received a tea.
    •The item's condition was misrepresented.
    Example: The listing said new but the item had clearly been used.
    •The item is missing parts or features, and this was not disclosed.
    Example: The listing said base / tea tray are included - but they weren't.
    •You purchased a specific quantity of an item - but received the wrong amount.
    Example: You purchased five pairs of cups, but only received four.
    •The item was damaged en route to its destination.
    Example: You bought a beautiful Traditional teaset - and it arrived in pieces.
    The process here is the same as above - log in to your account and open a dispute to get the ball rolling.
  • 3. You were charged for something you didn't purchase, and you report it immediately
    This may mean someone has used your PayPal account without authorization. As long as you report it within 60 days, PayPal will launch an investigation and you will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
    We hope you understand that in the event of an unauthorized transaction, we may have to temporarily freeze your account until we know exactly what happened.
    Learn all about fraud and how to protect yourself with Paypal Phishing Guide and Identity Protection Guide.